Overview
The Rogers Group's Customer Service Product Range comprises of OPIC's
CSEQ - Customer Service Excellence Questionnaire, and SkillCheck's Service (Identity ), Call
Centre Talent Scout and Call Centre Skills Range.
SkillCheck Talent Scout uses Computer Adaptive Technology (C.A.T)
whereby test items are generated depending on a candidate's responses.
This allows for accurate testing in a shorter time.
The SkillCheck simulations range includes tests which simulate work in
a call centre. The tests are performance-based and adaptive where the
level of challenge is set depending on the candidate's performance. This
allows for accurate assessment of the candidate's ability in the minimum
amount of time.
The tests individually or combined create a perfect overview to a
candidate's customer service level of orientation, ability to understand
and manage customer needs and provide excellent customer service.
Products
|
Customer Service In Brief
Online:
yes
Purpose:
Customer Service Skills
Publisher:
OPIC, D.L Ross, SkillCheck
Application:
Recruitment
Role Type:
Customer Service
Time:
See Description
Accreditation:
Not Required
Reports:
Individual Narrative
Group Ranked
ShortList
Individual Report
Norms:
General, Automatically Updates
Languages:
English
Industries:
All
Related products:
McQuaig Word Survey
Call Centres |
|
SkillCheck: Call
Centre Skills |
Comprises 5
tests: Checking - 30 questions, Coding - 30 questions, Data Entry
Alphanumeric - 5 mins, Data Entry Numeric - 5 mins, & Typing - 5 mins |
|
